TERMS OF SERVICE

1.1 Contracting Entity, Governing Law and Jurisdiction. Your relationship is with Axonwise Private Limited. These Terms are governed by, and construed and interpreted in accordance with, the laws of India, without regard to conflict of law rules. Subject to Section 16 (Dispute Resolution), the courts at Bengaluru, Karnataka shall have exclusive jurisdiction. You may have additional rights under your local law, and we do not seek to limit those rights where it is prohibited to do so by law.

1.2 Personal Users and Customers. The Offerings may be accessed and used either (a) by an individual for that individual’s own personal use (a “Personal User”), or (b) by a company, firm, organisation or other legal entity (the “Customer”) and its Authorised Users. Where these Terms are accepted by or on behalf of a Customer, references to “you” mean the Customer and, where the context requires, its Authorised Users. Where the Offerings are used by a Personal User, references to “you” mean that individual. Both Personal Users and Customers may use the Offerings for their own purposes, including commercial purposes and to build their own products, applications and services, in each case subject to Section 4.1 and the applicable Product-Specific Terms. Certain Products, features or plans may be made available only to Customers or only to Personal Users, as we may specify.

1.3 Authorised Users. Where you accept these Terms on behalf of a Customer, you represent and warrant that you have the authority to bind that Customer, and “you” refers to that Customer. An “Authorised User” means an individual employee, consultant, contractor or agent of the Customer who is authorised by the Customer to access and use the Offerings under the rights granted to the Customer, and solely for the Customer’s benefit. The Customer is responsible for all acts and omissions of its Authorised Users, and any act or omission by an Authorised User that would constitute a breach of these Terms if taken by the Customer will be deemed a breach by the Customer. The Customer shall make all Authorised Users aware of these Terms as applicable to them, shall cause them to comply, shall ensure that access is granted only to Authorised Users, and shall promptly revoke access when a person ceases to be entitled to it.

1.4 Product-Specific and Additional Terms. The Offerings are licensed, not sold, to you. Your access to and use of specific Products is subject to, and you agree to comply with, any product-specific or additional terms, order forms, plan terms, usage policies, acceptable use policies, model cards, documentation and notices that we make available to you in relation to that Product (collectively, “Product-Specific Terms”), which apply in addition to these Terms. Without limitation, the Sarvam Terms of Service applicable to platform and API usage, the End User License Agreement (EULA), the Data Processing Addendum (DPA) and any Product-Specific Terms referenced in Section 6 form part of your agreement with us. If there is any conflict between these Terms and any Product-Specific Terms, the Product-Specific Terms govern solely in relation to the relevant Product or feature, and these Terms otherwise continue to apply. The provisions of Section 17 (Artificial Intelligence) govern with respect to all AI-enabled features of the Offerings.

1.5 Updates to Terms. We may change these Terms from time to time, ranging from minor corrections to changes in policy. Amendments are effective upon posting of the amended Terms on the Website, and if we make important changes we will use reasonable efforts to notify you. It is your responsibility to review these Terms periodically. Your continued use of the Offerings following the effective date of any revised Terms constitutes your acceptance of those changes. Any such changes will not apply to any dispute arising before the revised Terms became effective. If you do not agree to the amended Terms, you must stop using the Offerings.

2.1 You represent and warrant that you have the legal capacity and authority to enter into these Terms on behalf of yourself and any person or entity you purport to represent, and that you are competent to contract under applicable law. Where these Terms are accepted by a Customer, the Customer warrants that it has the legal capacity and authority to do so, including by way of any necessary corporate action.

2.2 If you are under the age of eighteen (18) years, you may access or use the Offerings only where verifiable consent has been provided by your parent or lawful guardian, in accordance with applicable law, and only under their guidance and supervision. Your parent or lawful guardian may be required to enter into these Terms on your behalf and to exercise your rights and give consents in relation to your personal data. If we become aware that a person under eighteen (18) has created an account or provided personal data other than in accordance with these Terms and applicable law, we may suspend or terminate the relevant account and delete such data.

2.3 You are responsible for ensuring that all consents required under Section 2.2 are obtained before an account is created for or used by a person under eighteen (18) years of age.

3.1 Registration. In order to access and use certain Products, you must register on the Website and create a user account. You must provide your full legal name, a valid email address and any other information we request, and you warrant that all such information is accurate and complete and that you will keep it updated. We are not obliged to verify the actual identity or authority of any user.

3.2 Credentials. Upon registration you will be provided with, or will choose, credentials as part of our security procedures. You must treat such credentials as confidential, must not disclose them to any third party, and must not share your account or use another person’s account. You agree to log out at the end of each session. You are solely responsible and liable for all activities that occur under your account, even if not carried out by you.

3.3 Account Security. You are responsible for taking reasonable steps to maintain the security of your account and credentials. We assume no responsibility for any loss you sustain due to a compromise of your credentials or your failure to act on notices or alerts we send you. You acknowledge that no security or privacy measure is complete and that use of your credentials is at your own risk. If you suspect your account has been compromised, or become aware of any unauthorised use, you must notify us promptly. We may disable any user identification code or password, whether chosen by you or allocated by us, at any time if in our reasonable opinion you have failed to comply with these Terms.

4.1 Licence. Subject to your compliance with these Terms, any Product-Specific Terms and applicable law, we grant you a non-exclusive, limited, revocable, non-transferable and non-sublicensable right to access and use the Offerings for your own purposes, including for commercial purposes for the tenure set out in the Product-Specific Terms. Such purposes may include using the Offerings (in particular the developer platform, models and APIs) to develop, operate and offer your own products, applications and services, including for a fee, provided that such use is at all times in accordance with these Terms and the applicable Product-Specific Terms (including any resale, redistribution, rate-limit and attribution requirements). Where you are a Customer, this right extends to your Authorised Users acting for your benefit. You agree that your decision to use the Offerings is not contingent on the delivery of any future functionality or features, or on any oral or written public comments made by us regarding future functionality or features.

4.2 Conditions of Use. Your use of the Offerings must: (i) be in accordance with these Terms and any Product-Specific Terms; (ii) be lawful and comply with all applicable domestic and foreign laws, regulations, rules and policies; (iii) be only for purposes consistent with the spirit and intended purpose of the Offerings; and (iv) not infringe the legal rights of any other person, including intellectual property, proprietary, privacy, publicity and personality rights.

4.3 Availability. You may not be able to access or use the Offerings during: (a) planned downtime for upgrades and maintenance, of which we will use commercially reasonable efforts to notify you in advance (“Planned Downtime”); or (b) any unavailability caused by circumstances beyond our reasonable control, including any event of force majeure. The Offerings may not be available in all countries, regions or languages, and access to certain features may be blocked in certain locations. It is your responsibility to ensure that your use of the Offerings is lawful where you use it.

4.4 Beta, Trial and Evaluation Versions. We may designate a Product, or a feature, as a pre-release, trial, evaluation or beta version (a “Beta Version”). A Beta Version does not represent the final Product and may contain bugs that could cause system failure and data loss. We may modify, suspend or discontinue any Beta Version at any time without liability to you, and may choose not to release a commercial version. You must promptly cease use and destroy or uninstall all copies if we so request. In exchange for your use of a Beta Version, you agree that we may collect and analyse crash, diagnostic, performance and usage data regarding your use, to test and improve the Product. During the Beta, trial or evaluation period, no express or implied warranties apply, the Product is provided “as-is” with all defects, and no technical or other support is included.

5.1 Plans and Pricing Models. We may offer the Offerings under a variety of plans and pricing models, and we reserve the right to introduce, modify, combine, re-price, rename or discontinue such plans from time to time in our discretion. Without limitation, pricing may be structured on a pre-paid basis (where you pay in advance, including by purchasing credits), a post-paid basis (where you are billed in arrears for a billing period), or a consumption-based basis (where charges are metered by actual usage, such as by API call, minute, character, token or other unit). Access to certain Products or features may be conditioned on the plan you select, and some plans may be made available only to Personal Users or only to Customers. The specific plans, units of measurement, rates and inclusions applicable to you will be as set out on the Website, in the applicable Product-Specific Terms, or in your order form or plan selection at the time of purchase or renewal.

5.2 Paid Services & No Refunds. Certain features or parts of the Offerings may be offered as paid or premium services, and you may add these to your account (“Paid Services”). We will begin billing you from the date you sign up for a Paid Service and, for recurring plans, will automatically bill you on each periodic renewal until you cancel. Depending on your plan, you may be required to purchase additional credits or usage, which may be offered in the form of a monthly or annual subscription or as a one-time or top-up purchase. You may cancel your Paid Services at any time; however, no refunds will be provided in lieu of early cancellation or for any unused portion of a billing period, credits or pre-paid balance, except where required by applicable law. You will continue to have access until the end of your current billing period, and will be charged only for usage and fees accrued up to the date of cancellation. Upon renewal, if payment is not received by the due date, we may suspend or restrict access to those Paid Services and associated features until the outstanding payment is made. You are responsible for all applicable taxes, and we will charge tax where required to do so.

5.3 Payment Processors. We use one or more third-party payment processors and gateways (each, a “Payment Processor”) to bill you through a payment account linked to your account. The processing of your payments is subject to the terms, conditions and privacy policies of the relevant Payment Processor, in addition to these Terms, and you are responsible for reviewing and complying with them. You confirm that any card, net-banking or wallet details provided by you are accurate and that you are authorised to use the relevant payment instrument. We act only as a facilitator in the payment process and do not store your full payment-instrument details. We will have no obligation to provide a Product where a payment transaction fails and the appropriate amount is not duly received.

5.4 Free Credits and Trials. We may, at our sole discretion, offer free credits, promotional credits, trial usage or other complimentary access to the Offerings (“Free Credits”). Free Credits are provided as a matter of discretion and not of right; they may be subject to eligibility criteria, usage limits and expiry, have no cash value, are non-transferable and non-refundable, and may not be redeemed for cash. We reserve the right to modify, limit, suspend, revoke or discontinue Free Credits, and to change our free credit policy, at any time and for any reason, without notice or liability to you. Once your Free Credits are exhausted, expired or discontinued, you may be required to purchase paid credits or a paid plan (which may be offered as a monthly or annual subscription or on a consumption basis) in order to continue using the relevant Offerings. Our free credit policy is subject to change at any time.

5.5 Changes to Fees. We may change the fees applicable to your plan or subscription with effect from its next renewal, and we may modify the pricing or billing model (for example, moving between pre-paid, post-paid and consumption-based models). We will give you at least thirty (30) days’ prior notice of any such change by in-app notification or a message to the email address associated with your account, and you will have the opportunity to cancel before the revised fees take effect. Your continued use of the Paid Services after the revised fees take effect constitutes your acceptance of them.

6.1 Range of Products. The Website provides access to a range of Products, each of which may be governed by Product-Specific Terms that apply in addition to these Terms, including in respect of: conversational and voice AI agents (Sarvam Voice Agents); content translation, dubbing, narration, voice generation and voice cloning (Sarvam Content Agents and the Dubbing API); content generation and agentic workflows (Sarvam Agents); the developer platform, models and APIs; and consumer-facing applications and agents (Sarvam Indus). Where you access a Product, you are responsible for reviewing and complying with the applicable Product-Specific Terms before use.

6.2 Order of Precedence. In the event of a conflict, the following order of precedence applies to the extent of the conflict: (i) a signed order form, master agreement or enterprise agreement between you and Sarvam; (ii) the applicable Product-Specific Terms (including any EULA and DPA); and (iii) these Terms. These Terms otherwise continue to apply to all use of the Offerings.

7.1 Ownership. “Content” means any text, audio, video, image, document, information, communication or other material that you upload, import into, dictate to, submit to, embed for use by, or create using the Offerings, and includes any Input and, as between you and Sarvam, any Output attributable to you (as those terms are defined in Section 17). As between you and Sarvam, you retain all rights and ownership of your Content. We do not claim any ownership rights in your Content. Intellectual property in Inputs and Outputs of the AI-enabled features is addressed further in Section 17.

7.2 Licence to Your Content. Solely for the purpose of operating and providing the Offerings to you, and subject to Section 7.1, you grant us a non-exclusive, worldwide, royalty-free licence to use, host, store, reproduce, transmit and display your Content as necessary to provide, maintain, secure and fix errors in the Offerings and to comply with applicable law. We will not use this licence to market or promote Sarvam. This is in addition to, and does not limit, the licence in Section 17 in respect of AI Services.

7.3 Your Responsibility for Content. You are solely responsible for your Content and for ensuring that you have all necessary rights, licences, consents and permissions in respect of any information (including any personal data of third parties, and any voice, likeness or performance) that you choose to input into or process using the Offerings. You must ensure that your Content does not violate any law, does not infringe anyone’s copyright, intellectual property or other rights, and does not target any person individually or personally. We may, in our absolute discretion and without notice, refuse to process, delete, respond to or amend any Content in order to comply with applicable law or moral obligations, to avoid infringing third-party rights, or otherwise, without prejudice to any legal recourse available to us.

7.4 Feedback. You may choose to provide us with feedback, comments, ideas, suggestions, proposals, bug reports or examples regarding the Offerings (“Feedback”). You hereby irrevocably and unconditionally assign to Sarvam all right, title and interest (including all intellectual property rights) in and to such Feedback and, to the extent any such assignment is not effective, grant Sarvam a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable and transferable licence to use, reproduce, modify, exploit and incorporate the Feedback for any purpose, without any payment, attribution or other obligation to you. You represent that you have all rights necessary to provide such Feedback. Where you are a Customer, this Section applies equally to Feedback provided by your Authorised Users, and you procure the assignment and licence on their behalf.

8.1 Privacy Policy. For information about how we collect, use, share, store or otherwise process information about you and your use of the Offerings, please see our Privacy Policy, available at https://www.sarvam.ai/privacy-policy (the “Privacy Policy”), which is incorporated into and forms part of these Terms. Where the Offerings are used by a Customer and involve the processing of personal data on the Customer’s behalf, the Data Processing Addendum (DPA) applies, and the Customer acts as controller and Sarvam as processor, in each case as set out in the DPA.

8.2 Processing and Compliance. All personal data is processed in accordance with the Privacy Policy and applicable law, including the Digital Personal Data Protection Act, 2023. We process and store information in India and may transfer it to other countries where we and our service providers operate, in each case in accordance with the Privacy Policy and applicable law.

8.3 Service Communications. You agree that we may send you communications relating to your use of the Offerings and your account, including transactional and service messages, service notices, security and administrative alerts, and notifications regarding product changes, upgrades, new versions, updates and changes to features. These communications form part of the Offerings and your account, and you may not be able to opt out of them while you continue to use the Offerings. This Section does not govern promotional or marketing communications, which, where offered, are subject to your separate consent and your right to withdraw that consent in accordance with our Privacy Policy and applicable law.

8.4 Children. For the purposes of the Digital Personal Data Protection Act, 2023, a “child” is a person who has not completed eighteen (18) years of age. We process the personal data of a child only where verifiable consent has been provided by the child’s parent or lawful guardian, in each case as and to the extent permitted by applicable law. We do not undertake tracking or behavioural monitoring of, or direct advertising to, children, and we do not process personal data in a manner likely to cause a detrimental effect on the well-being of a child.

You must use the Offerings responsibly and lawfully and must not misuse them. Without limiting any other provision of these Terms, you must not (and must not enable or allow any third party or Authorised User to):

1. use the Offerings without, or in violation of, these Terms, any Product-Specific Terms or applicable law;

1. copy, modify, host, stream, sublicense, rent, lease, sell or resell the Offerings, or make the Offerings available on a service bureau, time-sharing, outsourcing or hosted-service basis or on behalf of any third party;

1. access or attempt to access the Offerings by any means other than the interface we provide or authorise, or circumvent any access, usage or security restrictions (for example, scraping, or creating accounts in bulk or by automated means);

1. use any data mining, scraping, harvesting or similar data-gathering or extraction methods in connection with the Offerings, including for machine learning purposes, or harvest, collect or store personal data of other users;

1. probe, scan or test the vulnerability of any system or network, or breach or circumvent any security or authentication measures, except where done in compliance with any bug bounty programme we may offer;

1. attempt to disable, impair, disrupt, interfere with, overburden or destroy the Offerings, their servers or networks, or any other user’s use of the Offerings, or upload or transmit any viruses, malicious code, malware or other harmful components;

1. send unsolicited communications, promotions, advertisements or spam, or forge headers or otherwise manipulate identifiers to disguise the origin of any Content;

1. impersonate any person or entity, misrepresent your affiliation, or engage in spoofing, phishing, or the sharing of material that is fraudulent, defamatory or misleading;

1. upload, transmit, store or make available any Content that is unlawful, harmful, threatening, obscene, pornographic, paedophilic, violent, abusive, defamatory, invasive of another’s privacy (including bodily privacy), or that is insulting or harassing on the basis of a protected characteristic, or that contains child sexual abuse material or promotes extreme acts of violence, hatred or incitement of violence against any person or group;

1. record, monitor or transcribe communications in violation of applicable law or without any notice or consent required by applicable law or contractual obligation;

1. do any act that threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or that causes incitement to the commission of any cognisable offence; or

1. remove any logo, copyright or proprietary notice, legend, symbol, label, watermark or signature affixed to or embedded in the Offerings, including any provenance, watermarking or AI-disclosure marking applied to Outputs.

The following product-specific restrictions apply in addition to Section 9 and to any Product-Specific Terms. They reflect the heightened potential for misuse of certain Products. A breach of this Section is a material breach of these Terms and may result in immediate suspension or termination under Section 15, without prejudice to any other remedy.

10.1 Universal Prohibitions Applicable to All AI Products

The following universal prohibitions apply to all AI-enabled Products and Offerings, whether accessed through the Website, the developer platform, the APIs, or a consumer application such as Sarvam Indus. You must not use the Offerings, or allow the Offerings to be used, to:

1. endanger the safety or security of any person, including by producing threats, intimidation, harassment or defamation; content that promotes or facilitates self-harm, suicide, or disordered eating; sexual violence or non-consensual intimate content; terrorism, violent extremism, or hate-based violence; or the development, procurement or use of weapons, including conventional weapons and chemical, biological, radiological, nuclear or high-yield explosive (CBRNE) weapons;

1. compromise the privacy of others, including by aggregating, monitoring, profiling or distributing an individual’s private or sensitive information without authorisation; by building facial-recognition or biometric-identification databases without the data subject’s consent; by conducting real-time remote biometric identification in public spaces; by using a person’s likeness, image or voice without their consent in ways that could confuse authenticity; or by inferring sensitive attributes, social scoring, or predicting criminality based on personal traits or profiling;

1. endanger minors, including by producing or facilitating child sexual abuse material (whether or not any portion is AI-generated), grooming, exposing minors to age-inappropriate content, promoting unhealthy dieting or exercise behaviour to minors, shaming or stigmatising minors, dangerous challenges directed at minors, or providing minors with access to age-restricted goods or activities. We report apparent child sexual abuse material and child endangerment to the appropriate authorities as required by, or as permitted under, applicable law;

1. manipulate, deceive, defraud or exploit people, including through scams, spam, phishing, impersonation, or academic dishonesty, or in a manner that interferes with the exercise of human rights or with a person’s ability to access education or essential services;

1. engage in political campaigning, lobbying, election interference, voter suppression or demobilisation, or the impersonation of political candidates or government officials, in each case in violation of applicable law or the guidance of the Election Commission of India;

1. provide tailored professional advice that requires a licence (including legal, medical, financial or mental-health advice) without appropriate involvement of a suitably qualified professional and clear disclosure of the use and limitations of AI; or

1. automate high-stakes decisions in sensitive domains (including critical infrastructure, education, housing, employment, financial services and credit, insurance, legal, medical, essential government services, migration, and law enforcement) without meaningful human review and the safeguards and disclosures required by applicable law.

10.2 Dubbing, Voice Cloning, Text-to-Speech and Synthetic Media (Sarvam Content Agents; Dubbing, TTS and STT APIs)

These Products can translate, dub and narrate content and can generate, transform or clone voices. Because synthetic speech and dubbing can be misused to deceive, impersonate or defraud, you must not use these Products to:

1. clone, recreate, imitate or synthesise the voice, speech, likeness or vocal style of any individual without that individual’s explicit, informed and, where required, written consent, and (for a deceased individual or a minor) without the consent of the person lawfully entitled to give it. You must clone only voices that you own or for which you hold documented consent; a recording being publicly available (for example, on social media) does not constitute consent;

1. replicate the voice of another person in a way that harasses or harms them (including through unauthorised sexualisation), that takes unauthorised action on their behalf, or that is intended to deceive others as to whether the voice was generated by artificial intelligence;

1. create ‘deepfakes’, impersonations or other synthetic audio or audiovisual content that falsely represents that a real person said or did something, or that is intended to deceive as to the identity or authority of the speaker;

1. generate content designed to defraud, phish, extort, or facilitate identity theft or financial scams, or to conduct ‘vishing’ (voice phishing), or to evade, bypass or defeat any voice-based authentication, voice-biometric, liveness or ‘voice CAPTCHA’ security or verification mechanism;

1. engage in or facilitate unauthorised robocalling (the use of automated dialling systems or artificial or pre-recorded voice messages to place calls without appropriate human authorisation and consent), ‘call bombing’, or the generation or distribution of spam;

1. produce, translate or dub content that is defamatory, obscene, that constitutes non-consensual intimate imagery, child sexual abuse material, or that promotes violence, terrorism or hatred against any person or group;

1. generate election-related, political or public-interest content that misrepresents a real person’s statements or is intended to mislead voters or manipulate public opinion, in violation of applicable law or Election Commission of India guidance;

1. misrepresent AI-generated or AI-dubbed Output as being wholly human-generated or as an authentic original recording where such misrepresentation is deceptive or unlawful, or remove, alter or defeat any watermark, label, disclosure or provenance signal we apply to indicate that content is AI-generated (and, where required by applicable law, you must clearly label synthetic audio that could be mistaken for genuine human speech);

1. sell, resell, licence, sub-licence, distribute or otherwise commercially exploit any audio Output (including any voice, sound effect or music Output) on a standalone basis (for example, as isolated files, audio samples, or sound libraries) except as expressly permitted by the applicable Product-Specific Terms; or

1. dub, translate, reproduce or distribute any third-party work (including films, television, music, lectures or publications) without holding all necessary rights, licences and permissions in the underlying content.

You acknowledge that audio Output generated using these Products may carry, or be capable of being associated with, provenance or traceability signals, and that we may moderate Inputs and Outputs and take enforcement action for suspected misuse. Where a Product is made available to you on a free or trial basis, its Output may be restricted to non-commercial use as set out in the applicable Product-Specific Terms.

10.3 Sarvam Agents and Generative / Agentic Features

Sarvam Agents and other generative and agentic features can autonomously generate text, media and other content and can take actions across connected systems. Because such capabilities can be misused to generate harmful content at scale or to act without adequate oversight, you must not use these Products to:

1. generate, at scale or otherwise, disinformation, misleading news, fake reviews, synthetic identities, or coordinated inauthentic content, or content intended to manipulate, spam or astroturf;

1. produce content that infringes third-party intellectual property, that plagiarises, or that is presented as human-authored where such misrepresentation is deceptive or unlawful, including in academic, examination, or professional-certification contexts (academic dishonesty);

1. generate malware, spyware, ransomware, exploit or attack code, phishing pages, or instructions that materially facilitate cyber-attacks, unauthorised access to systems or networks, the disruption of critical infrastructure, or the development of weapons of mass destruction or other serious unlawful activity;

1. generate content that harasses, defames, discriminates against on the basis of a protected characteristic, sexualises minors, or that facilitates self-harm, extremism or violence;

1. provide tailored professional advice (including legal, medical, financial or mental-health advice) to end users without a qualified professional reviewing the Output before it is made available and without clear disclosure of the use and limitations of AI;

1. deploy autonomous or agentic workflows that take consequential actions (for example, financial transactions, communications sent on your behalf, or changes to third-party systems) without appropriate human oversight, testing, rate-limiting and authorisation; you remain solely responsible for all actions taken by any agent you configure or deploy;

1. make automated decisions, or deploy uses that would be classified as ‘prohibited’ or ‘high-risk’ under applicable law (including any applicable AI legislation), that produce legal or similarly significant effects on individuals without the safeguards, human review and disclosures required by applicable law; or

1. represent that Output was human-generated when it was not, where such representation is deceptive or unlawful.

10.4 Sarvam Voice Agents and Voice / Conversational Agents

Sarvam Voice Agents enables voice, WhatsApp and web conversational agents, including outbound calling, messaging, sales, customer support, collections, renewals and verification workflows. Because these Products interact directly with individuals and are frequently deployed in regulated sectors such as banking, financial services and insurance (BFSI), you must not use them to:

1. make unsolicited commercial communications, promotional or transactional calls or messages in violation of applicable law, including the Telecom Commercial Communications Customer Preference Regulations and any ‘Do Not Disturb’ / consent, scrubbing and registration requirements administered by the Telecom Regulatory Authority of India (TRAI) and the relevant access providers;

1. deploy an agent without clearly and accurately disclosing, where required by applicable law, that the individual is interacting with an automated or AI system and, where applicable, on whose behalf the agent is calling;

1. engage in harassment, intimidation, or unfair, abusive or deceptive debt-collection practices, or any conduct that would be unfair, deceptive or unlawful if carried out by a human agent, including in breach of the fair-practices and outsourcing / recovery-agent directions issued by the Reserve Bank of India or other applicable regulators;

1. conduct KYC, identity-verification, voice-biometric, authentication or ‘pre-issuance verification call’ (PIVC) workflows other than in accordance with applicable law and the requirements of the relevant regulator, and without appropriate consent; you acknowledge that voice and biometric data may constitute sensitive personal data and must be handled accordingly;

1. record, monitor, store or transcribe conversations without the notice, disclosure or consent required by applicable law or contract; or

1. operate an agent that impersonates a real individual, a financial institution, or a government authority, or that is designed to defraud or mislead the person interacting with it.

You are solely responsible, as between you and Sarvam, for the design, scripting, content and conduct of your agents, for obtaining all consents, registrations and regulatory approvals required to conduct your calling and messaging campaigns, and for compliance with all applicable telecommunications, financial-sector, consumer-protection and data-protection laws (including RBI directions applicable to your activity). See also Section 12.4 in respect of third-party telephony services.

10.5 Developer Platform, Models, APIs and Sarvam Indus

In addition to the above, you must not: (a) use the Offerings, or any content, data, output or other information received or derived from the Offerings, to directly or indirectly develop, train, test, fine-tune or otherwise improve any machine learning algorithm or artificial intelligence system (including any architectures, models, weights or datasets), or to build any product, model or service that competes with the Offerings, except as expressly permitted by us in writing; (b) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, model weights, data representations, or underlying algorithms of the Offerings, including by monitoring or tracking the inputs and outputs flowing through the Offerings in order to recreate them; (c) exceed, circumvent or manipulate any rate limits, quotas, credits or usage-based metering, or create multiple accounts to exploit free plans or evade enforcement of these Terms; (d) resell, rent, lease, sub-licence, or provide access to the APIs, models or Offerings to third parties, or make any business-to-business-to-business (B2B2B) or business-to-business-to-consumer (B2B2C) use of the Offerings or their Output available to your end users on terms less restrictive or more permissive than these Terms, except as expressly permitted under the applicable Product-Specific Terms; or (e) develop or operate any application or integration that interacts with the Offerings other than through the interfaces and on the terms we authorise. If the laws of your jurisdiction give you a non-excludable right to decompile the Offerings to achieve interoperability, you must first request the necessary information from us, and we may in our discretion provide it, decline, or impose reasonable conditions (including a reasonable fee).

Sarvam Indus and other consumer-facing applications are intended for the permitted personal or business use described in these Terms. When you use such applications, you must comply with the Universal Prohibitions in Section 10.1 and with any in-product usage guidelines, and you remain responsible for verifying Outputs before relying on them, as further described in Section 17.

11.1 Sarvam Intellectual Property. We (and our licensors, as applicable) remain the sole owner of all right, title and interest in and to the Offerings, including all underlying technology, software code, models, training methodology, process flows, proprietary technology, technical know-how, software tools, controls, features, functionality, user interfaces, machine learning models, data structures, trade secrets, databases, know-how, design elements, documentation, processes, configurations, updates and enhancements, and all trademarks, service marks, logos, copyrights and other intellectual property rights of any nature in the Offerings (collectively, “Sarvam IP”). Except as expressly stated in these Terms, we do not grant you any rights in the Sarvam IP, and all rights not expressly granted are reserved by us and our licensors. You may not duplicate, distribute, create derivative works of, display or commercially exploit any Sarvam IP without our prior written permission.

12.1 Third-Party Software. The Offerings may incorporate, or make available to you, software, components, libraries, content or services owned or provided by third parties, including open-source software (“Third-Party Software”). Third-Party Software is not part of the Offerings, is not under our control, and your acquisition and use of it may be governed by separate terms, licences and notices made available by the relevant third party, which you are responsible for reviewing and complying with. In the event of any conflict between these Terms and the licence terms of any open-source software, the latter shall prevail. Applicable third-party notices, licences and attributions may be made available by us on request (for example, by emailing legal@sarvam.ai). To the maximum extent permitted by law, we make no representations or warranties in respect of, and assume no responsibility or liability for, any Third-Party Software.

12.2 Third-Party Services and Links. The Offerings may link to or integrate with third-party websites, products or services. To the fullest extent permitted by law, we have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party services accessible through or integrated with the Offerings, and you access and use them solely at your own risk. Any reference to third-party products or services does not constitute an endorsement, and you shall not make any claim against us arising out of your use of, or dealings with the providers of, any third-party services.

12.3 Payment Processors. The use of any Payment Processor is subject to Section 5.2 and to the relevant Payment Processor’s own terms and privacy policies.

12.4 Third-Party Telephony Services and TRAI. Certain Products, in particular Sarvam Voice Agents, may offer or facilitate connections with, or tie-ups to, third-party telephony, telecommunications, SMS, WhatsApp and messaging service providers and access providers (collectively, “Telephony Providers”) to enable calling and messaging functionality. Any such Telephony Provider services are provided by the relevant Telephony Provider and not by Sarvam, and are independently governed by the respective terms, conditions, tariffs and policies of that Telephony Provider, which you are solely responsible for reviewing, accepting and complying with. As between you and Sarvam, you are solely responsible for procuring, and for compliance with, all licences, registrations, consents (including subscriber consent and ‘Do Not Disturb’ / preference compliance) and regulatory approvals applicable to your calling and messaging activity, including under the regulations, directions and orders of the Telecom Regulatory Authority of India (TRAI), the Department of Telecommunications and the relevant access providers. To the fullest extent permitted by law, Sarvam is not a telecom service provider or telemarketer in respect of your campaigns, does not assume, and shall not have, any liability or obligation under the Telecom Regulatory Authority of India Act, 1997, the Telecom Commercial Communications Customer Preference Regulations, or any other telecom law, regulation, direction or order (collectively, the “Telecom Regulations”), in connection with your use of any Telephony Provider services or your calling or messaging campaigns, and you shall indemnify us in respect of any claim, penalty or liability arising from your non-compliance with the Telecom Regulations, as further set out in Section 13.2.

13.1 Warranty. You represent and warrant that you have all necessary rights, licences, consents and permissions to provide and use your Content in connection with the Offerings and to grant the licences set out in these Terms, and that your use of the Offerings complies with these Terms, any Product-Specific Terms and applicable law.

13.2 Indemnification. To the fullest extent permitted by law, you will indemnify, defend and hold harmless Sarvam and its affiliates, officers, directors, agents, employees, partners and licensors from and against any claims, demands, losses, damages, costs and expenses (including reasonable legal fees) arising out of or related to (a) your Content (including Content of your Authorised Users); (b) your or your Authorised Users’ use of the Offerings; (c) your or your Authorised Users’ interactions with any other users or with individuals contacted through the Offerings; (d) your violation of these Terms, any Product-Specific Terms or applicable law, including the Telecom Regulations and applicable data-protection and consumer-protection laws; or (e) your use of any Telephony Provider or other third-party services. We have the right to control the defence of any such matter with counsel of our choosing, and you will fully cooperate with us. This obligation survives termination.

14.1 Disclaimers. THE OFFERINGS ARE PROVIDED “AS-IS” AND “AS-AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SARVAM, ITS AFFILIATES AND THIRD-PARTY PROVIDERS (“COVERED PARTIES”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COVERED PARTIES DISCLAIM ANY WARRANTY THAT (A) THE OFFERINGS WILL MEET YOUR REQUIREMENTS OR BE CONSTANTLY AVAILABLE, UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM USE OF THE OFFERINGS WILL BE EFFECTIVE, ACCURATE OR RELIABLE; (C) THE QUALITY OF THE OFFERINGS WILL MEET YOUR EXPECTATIONS; OR (D) ANY ERRORS OR DEFECTS WILL BE CORRECTED. YOU USE AND ACCESS THE OFFERINGS AT YOUR OWN DISCRETION AND RISK AND ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR LOSS OF DATA THAT RESULTS. ADDITIONAL AI-SPECIFIC DISCLAIMERS ARE SET OUT IN SECTION 17.

14.2 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COVERED PARTIES BE LIABLE TO YOU OR ANYONE ELSE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING LOSSES OR DAMAGES RESULTING FROM LOSS OF USE, DATA, REPUTATION, REVENUE OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF THE OFFERINGS, ANY DISCLAIMED WARRANTY, ANY UNAUTHORISED ACCESS TO OR USE OF THE OFFERINGS, ANY INTERRUPTION OR CESSATION OF TRANSMISSION, ANY BUGS, VIRUSES OR MALWARE TRANSMITTED THROUGH THE OFFERINGS BY ANY THIRD PARTY, OR ANY ERRORS OR OMISSIONS IN ANY CONTENT, REGARDLESS OF THE THEORY OF LIABILITY.

14.3 Third-Party and Telephony Services. SARVAM HAS NO CONTROL OVER, AND TO THE FULLEST EXTENT PERMITTED BY LAW ASSUMES NO RESPONSIBILITY OR LIABILITY FOR, THE CONTENT, PRIVACY POLICIES OR PRACTICES OF ANY THIRD-PARTY SERVICES ACCESSIBLE THROUGH OR INTEGRATED WITH THE OFFERINGS, INCLUDING ANY TELEPHONY PROVIDER. AS SET OUT IN SECTION 12.4, ANY TIE-UP WITH OR USE OF A TELEPHONY PROVIDER IS INDEPENDENTLY GOVERNED BY THAT PROVIDER’S OWN TERMS, AND SARVAM DOES NOT ASSUME AND SHALL HAVE NO LIABILITY UNDER THE TELECOM REGULATIONS (INCLUDING UNDER TRAI) IN CONNECTION WITH YOUR CALLING OR MESSAGING CAMPAIGNS OR YOUR USE OF ANY TELEPHONY PROVIDER SERVICES.

14.4 Aggregate Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE COVERED PARTIES UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US FOR THE RELEVANT PRODUCT DURING THE TWELVE (12) MONTHS IMMEDIATELY PRIOR TO THE DATE THE LIABILITY AROSE, OR (B) INR 1000 (INDIAN RUPEES ONE THOUSAND).

14.5 Exceptions and Effect. NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY FOR GROSS NEGLIGENCE, WILFUL MISCONDUCT, OR DEATH OR PERSONAL INJURY, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW. THESE LIMITATIONS AND EXCLUSIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE, AND SET FORTH THE ENTIRE LIABILITY OF THE COVERED PARTIES AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO YOUR ACCESS TO AND USE OF THE OFFERINGS.

15.1 You may terminate your use of the Offerings at any time by ceasing to use them and, where applicable, closing your account.

15.2 We may, at any time and in our reasonable discretion, suspend or terminate your right to access and use the Offerings (in whole or in part) if you breach these Terms or any Product-Specific Terms, if your use would violate applicable law or create risk or possible liability for us, or if we elect to discontinue the Offerings in whole or in part. Where practicable and lawful, we will provide notice; however, we may act immediately in cases of material breach, security risk, or breach of Sections 9 or 10. Upon suspension or termination, the licences granted to you cease and you may lose access to the Offerings and any associated Content, and we may (subject to applicable law) retain or delete such Content in our discretion.

15.3 Survival. Provisions that by their nature should survive termination, including intellectual property provisions, feedback assignment, restricted and prohibited uses, warranty disclaimers, limitations of liability, indemnification, and dispute resolution, will survive.

If you have any concern or dispute arising out of or in connection with these Terms or the Offerings, you agree to first try to resolve it informally and in good faith by contacting us at legal@sarvam.ai with a description of your claim and details of your account. We will try to resolve the dispute informally. If the dispute is not resolved within sixty (60) days of our receipt of your first email, it shall be referred to and finally resolved by arbitration seated in Bengaluru, India, in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English by a sole arbitrator. Subject to the foregoing, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction. You may only resolve disputes with us on an individual basis, and you may not bring a claim as a plaintiff or class member in a class, consolidated or representative action; class arbitrations, class actions, private attorney-general actions and consolidation with other arbitrations are prohibited.

The following terms apply to the use of artificial intelligence as a component of the Offerings. In this Section 17, references to “AI Services” mean the AI-enabled features of the Offerings. This Section governs your access, viewing and use of AI Services and any associated application.

17.1 Disclaimer. The AI Services use generative AI / large language models (“Gen AI”). Gen AI is a technology under development, and quality, accuracy and availability may vary. Outputs generated through the AI Services should not be construed as legal, financial, medical or other professional advice. Where you are a Customer, you must inform all Authorised Users that the AI Services involve the use of artificial intelligence and that human oversight is required.

17.2 Definitions. (a) “Output” means any content, text, media, results, responses, analysis, summaries, drafts or other materials generated by the AI Services in response to or derived from Inputs. (b) “Input” or “User Data” means any speech, audio, information, document, file, text or other material provided or uploaded, directly or indirectly, to use the AI Services by a Personal User or by a Customer and its Authorised Users. (c) “Use” means your direct or indirect activation, use or access of the AI Services, and your execution, access, utilisation or display of information resulting from such use.

17.3 Customer Requirements. You represent and warrant that you have all rights, licences, consents and permissions required to provide the Inputs for use of the AI Services and related processing, and (where you are a Customer) that you will ensure that all Authorised Users are made aware that the AI Services generate certain Outputs using artificial intelligence.

17.4 Your Intellectual Property in Inputs and Outputs. You retain title to and the intellectual property rights in your Inputs. To the extent possible and permissible by law, we assign to you our rights in the Output generated for you, subject to this Section. Because of the nature of artificial intelligence, Output may not be unique or accurate, and other users may receive similar or identical Output; your rights do not extend to other users’ Output or to third-party information, content or data (“Third-Party Information”) that Output may incorporate, which you access at your own risk. You grant us a limited, non-exclusive, worldwide, royalty-free licence during the term to use, process, store, transmit and display User Data as necessary to operate, provide access to, fix errors in and maintain the AI Services and to comply with applicable law.

17.5 Our Rights and Use of Data. All right, title and interest in and to the AI Services and Sarvam IP remain exclusively owned by Sarvam or its licensors. We may collect, store, analyse and use data related to the Use of the AI Services, and track performance, to debug, benchmark, develop and improve the AI Services. We may aggregate and anonymise such data (which shall be Sarvam IP) and may use anonymised and aggregated data for marketing and sales materials. Where and to the extent we use Inputs, Outputs or usage data for training our machine-learning models, we will do so in accordance with the Privacy Policy and applicable law, and (where required) subject to your consent, which you may decline or withdraw in accordance with the Privacy Policy; in such cases, access to certain Offerings may be restricted.

17.6 Prohibited Uses; AI Disclaimers. In addition to Sections 9 and 10, you shall not represent that Output was human-generated when it was not, where such representation is deceptive or unlawful. YOU ACKNOWLEDGE THAT THE AI SERVICES MAY BE UNAVAILABLE OR CONTAIN ERRORS; THAT OUTPUTS MAY BE THE SAME AS OR SIMILAR TO CONTENT FOUND ONLINE OR GENERATED FOR OTHER USERS (AND YOU WAIVE AND RELEASE ANY CLAIM ARISING FROM SUCH NON-UNIQUENESS); THAT YOU REMAIN SOLELY RESPONSIBLE FOR INDEPENDENTLY VERIFYING, REVIEWING AND VALIDATING OUTPUTS AND FOR ANY DECISIONS BASED ON THEM; THAT THE AI SERVICES MUST BE USED WITH HUMAN OVERSIGHT AND ARE NOT DESIGNED FOR HIGH-RISK ACTIVITIES WHERE FAILURE COULD LEAD TO PERSONAL INJURY, LEGAL LIABILITY, IP INFRINGEMENT, MISUSE OF PERSONAL DATA OR SEVERE ENVIRONMENTAL DAMAGE; AND THAT THE LEGAL STATUS OF AI-GENERATED CONTENT REMAINS UNSETTLED AND SUCH CONTENT MAY NOT BE ELIGIBLE FOR COPYRIGHT OR OTHER PROTECTION, AS TO WHICH SARVAM DISCLAIMS ALL WARRANTIES.

17.7 Grievance Redressal. Should you have any grievance with respect to access to or use of the AI Services, you may notify complaints to legal@sarvam.ai. Where you are a Customer, this Section 17 applies equally to you and your Authorised Users, and you shall notify your Authorised Users of these provisions as necessary.

18.1 English Version. The English version of these Terms will be the version used when interpreting or construing them.

18.2 Entire Agreement. These Terms, together with the Privacy Policy, the DPA, the EULA and any applicable Product-Specific Terms, constitute the entire agreement between you and Sarvam with respect to the subject matter and supersede all prior or contemporaneous understandings, whether written or oral.

18.3 Assignment. You may not assign or transfer these Terms, or your rights and obligations under them, without our prior written consent, and any such attempt will be void. We may assign or transfer our rights and obligations to a third party without your consent.

18.4 Severability. If any provision of these Terms is held invalid or unenforceable, the remainder will continue in full force and effect, and such provision will be ineffective only to the extent of such invalidity or unenforceability.

18.5 No Waiver. Our failure to enforce or exercise any provision of these Terms is not a waiver of that provision, and no single or partial exercise of any right precludes any further exercise.

18.6 No Agency. Nothing in these Terms creates any joint venture, employment, partnership or fiduciary relationship between you and Sarvam, and neither party is the agent of the other.

18.7 Force Majeure. Neither party will be liable for any delay or failure to perform (other than payment obligations) due to events beyond its reasonable control.

18.8 Electronic Communications. You consent to receive notices and communications from us electronically. Communications posted on the Website or sent to the email associated with your account are deemed to be in writing and received by you.

18.9 Rights Reserved; Cooperation with Authorities. We have the right to investigate and prosecute any violation of these Terms to the fullest extent of the law and may cooperate with law-enforcement authorities. Nothing in these Terms is in derogation of our obligation to comply with governmental, court and law-enforcement requests relating to your use of the Offerings.

18.10 Notices. You may send notices to us at legal@sarvam.ai. We may notify you by the email associated with your account, postings within the Offerings, or other legally accepted means.

For questions regarding these Terms, contact legal@sarvam.ai.